Renting a property

If you decide that you like the property after the viewing and wish to make an offer to rent it.
1. We need to approach the landlord with the following information:
• Any special requests – such as redecoration, pets, smoking, furnishing or household equipment.
 It is best to deal with these issues at the beginning of the negotiations to avoid
later disappointments.
• A move in date, the period of the tenancy and any break clauses (when you can give notice).
• Any extensions to the tenancy required.
• Is the tenancy being taken by a company or individual? If individual, the source of your income.
Employed, self-employer or benefit. The rent must be less than 40% of your income before tax.
• Do you have a poor financial record? CCJs or bankruptcy.
2. We will approach the landlord with the offer and discuss the details with them. The landlord agrees the
tenancy on those terms or may make a counter offer.
3. Once the terms are agreed, we will start the referencing process. This normally involves the applicant
completing a form to obtain references from the applicant’s employer/accountant, bank and previous
landlords, plus we need to see the applicant’s passport and passports for any adults who will be living in the property. We pass the cost of this on to the applicant (about £60/person). At this point we expect the costs to be paid by the applicant (see below). Under the Right To Rent rules we have to check that all adults living in the property have the right to rent a property in the uk.
4. We will create a draft tenancy agreement to be sent out to both parties.
5. If both parties agree the tenancy agreement and the referencing process passes with no issues, we will
send out the final version for signature.
6. When both copies of the signed agreements have been received at our office, we will date them and send
the applicant the copy signed by the landlord. Once the agreement has been signed the deposit and first
rental period’s rent is due.
7. We will contact the tenant with the time and date of the check in. At the check in, an independent
Inventory Clerk will go through the inventory to agree with the tenant the contents and condition of the
The check in will take from 1 to 2 hours depending on the size of the property. At the end of the check in,
the clerk will give the tenant the keys provided that the rent and deposit payments have cleared (may take
up to 4-5 days depending upon the method used).
The tenant can not move any items in to the property until after the completion of the check in, so this
should be remembered when arranging the delivery of the tenant’s possessions.
8. Once we receive the final inventory, a copy will be sent to the tenant to check. Any issues should be
notified to the office within 7 days.

Set up fee (tenant’s share) £240.00 (inc VAT) for one tenant Referencing for one tenant (identity, immigration and visa confirmation, financial credit checks, obtaining references from current or previous employers / landlords and any other relevant information to assess affordability) as well as contract negotiation (amending and agreeing terms) and arranging the tenancy and agreement (Non refundable if the reference fails or the tenant withdraws from the tenancy).

Additional Tenant Fee £60.00 (inc VAT) per tenant (non refundable if the reference fails).

Processing the application, associated paperwork and referencing Guarantor Fee £60.00 (inc VAT) per guarantor (if required) (Non refundable if the reference fails).

Covering credit referencing and preparing a Deed of Guarantee as part of the Tenancy Agreement

Permitted Occupier Fee £60.00 (inc VAT) per permitted occupier

Explaining to any permitted occupier their rights and responsibilities towards the named tenant(s) and landlord as well as the provision of documentary guidance and assistance during the tenancy

Accompanied Check-in Fee £100 - 500 (inc VAT) Depends on the size of the property and if it is furnished-Ask for the cost for a specific property.

Preparing an Inventory and Schedule of Condition of the property, explaining how appliances function and taking meter readings for utilities and services

Security Deposit Returnable: 1.5 times the monthly rent.

To cover property damage and unpaid rent. This will be protected in a Government-authorised scheme and may be returned at the end of the tenancy

Pet Deposit Returnable additional Security Deposit of: Half a month's rent.

To cover the added risk of property damage. This will be protected with your security deposit in a Government-authorised scheme and may be returned at the end of the tenancy


Amendment Fee £60.00 (inc VAT)

Contract negotiation, amending terms and updating your tenancy agreement during your tenancy

Renewal Fee (tenant’s share) £60.00 (inc VAT)

Contract negotiation, amending and updating terms and arranging a further tenancy and agreement


Check out Fee (tenant’s share) £0.00 (inc VAT)

Attending the property to undertake an updated Schedule of Condition based on the original inventory and negotiating the repayment of the security deposit(s)

Future Landlord Reference Fee £0.00 (inc VAT) per reference request

Collating information and preparing a reference for a future landlord or letting agent


Lost Security Items £30.00 (inc VAT) plus item cost

Out of Hours Services £50.00 per hour (inc VAT) plus any actual costs incurred

Where actions of the tenant results in the agent (or nominated contractor) attending the property, time to remedy the situation is charged at the prevailing rate

Unpaid Rent / Returned Payments Interest at 8% above Bank of England Base Rate from date due plus £15 (inc VAT) per payment refused by the bank.

Professional Cleaning (if required) £24.00 (inc VAT) per hour which will be deducted from the Security Deposit

Only charged where professional cleaning is necessary to return the property to the same condition as at the start of the tenancy.