Privacy Policy


Who we areWe are Carr’s Lettings (company number 6620982) and our address is 23 Station Approach, Virginia Water, Surrey. GU25 4DW. (referred to as "we" or "us" or "our"). We are the providers of the website – A reference to "you" or "your" is a reference to the user of this Site.

IntroductionWe take your privacy seriously. This privacy policy describes how and why we obtain, store and process data which can identify you. Please read this privacy policy carefully. By using this Site and any services we offer via this Site, you are agreeing to be bound by this policy in respect to the information we collect about you. We may update this policy from time to time and shall indicate on the website when changes have been made.

If you have any queries or comments about the policy, our use of your personal information or wish to unsubscribe from messages from us, please get in touch by emailing us at  or writing to us at the address provided at the beginning of this policy.
We use the information we collect about you to:

  • improve the features and services we offer to you;
  • allow you to participate in our interactive services;
  • support our own marketing and promotion efforts;
  • provide you with information and services that we feel may interest you (from us and carefully selected third parties) where you have consented to be contacted for such purposes;
  • enforce our Terms of Use located here

The Information we collectWhen you visit or use the Site or use our services, you may be asked to provide certain information about yourself, including your name and your contact details. We may also collect information about how you use this Site including your IP address, your searches, the properties and pages you look at. Finally, we may also collect information from any correspondence that you have with us. Collectively, we refer to this as "Your Information".
All of the forms where you might enter personal information on our Site have tick box options to enable you to accept or decline to our use of Your Information for marketing purposes. We always use the most recently submitted form as your current consent status.

How we use Your InformationYour Information will enable us to provide you with access to all parts of this Site and to supply the services and features that you have requested. We may aggregate the information to identify patterns which we can use in our marketing and to help us develop, administer, support and improve our services and features.
We may use Your Information to contact you for your views on our services and to notify you occasionally about important changes or developments to this Site or our services. Where you have consented, we may also use Your Information to contact you with details about any other products or services we or our partners offer that may be of interest to you. Where you have consented to being contacted by third parties, we may make Your Information available to them. If you change your mind about being contacted in the future, please contact us at  and let us know.

Contact Us Forms and Property Alerts FunctionIf you contact us using one of our on site forms, or use the property alerts function to receive notification when new properties matching your criteria are added to this Site, we record the settings you use and which properties have been sent to you. We do not make any information about any property that has been sent to you available to any third parties.

Who Has Access To The Information You Provide Or We Collect?We retain access to all personal information that we have collected from you. We will not pass on information about you as an individual (as opposed to aggregate information) to anybody without your prior consent.
If our business enters into a joint venture with or is sold to or merged with another business entity, Your Information may be disclosed and ultimately transferred to our new business partners or owners.
If we offer or supply a service to you that is provided on our behalf by a third party we may have to pass Your Information to them in order to deliver the service. By using this Site you consent to us providing Your Information to the third parties licensed by us to provide such services. We may also use third parties to provide services on our behalf which may include processing (but not using themselves) Your Information e.g. to complete partial addresses or to augment the information we hold about you. In either case, we will not pass Your Information to anyone who is not also notified with the Information Commissioner's Office as a data controller or is not subject to these or similar provisions in our contract with them and we will not allow the third party to use Your Information commercially without your consent.
We will not otherwise disclose, sell or distribute Your Information to any third party without your permission unless we are required to do so by law.

 In certain circumstances we may need to disclose information about you if you breach this privacy policy or if you breach the Terms and Conditions. We may also disclose or access your account if required to do so by law or by any Governmental body.

Cookies and trackingLike many websites, we use "cookies" to enable us to personalise your visits to this Site, keep track of your preferences and to track the usage of this Site. Cookies are small pieces of information that are stored in the hard drive of your computer by your browser. Your browser will have the option to prevent websites using cookies (your browser's help screen or manual will tell you how to do this), but please note that this may reduce the functionality of this Site and other websites. 

Like all websites, our servers automatically record 'log files' containing information about the volume and characteristics of our Site traffic e.g. IP address, numbers of pages viewed, length of time spent on Site. We use log files to build pictures of how our Site is used that help us to monitor and improve the service. We cannot identify you from your log files.

Security, storage and transfer of informationWe follow strict security procedures to ensure that your personal information is not damaged, destroyed, or disclosed to a third party without your permission and to prevent unauthorised access to it.
All of the information we collect or record is restricted to our offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information. We will explicitly ask you when we need information to identify you.
We will retain Your Information for a reasonable period or for as long as is required by law.

Questions?If you have any questions or complaints relating to this Privacy Policy or how we use the personal information we have about you, please contact  and we will endeavour to respond to you promptly.